Refund Policy

Last Updated: June 12, 2026

TechLume offers a 30-day money-back return policy on eligible products.

We want customers to feel confident ordering from us. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

To start a return, contact us at [your email] with your order number and reason for the return.

Return Eligibility

To be eligible for a return, the item must be:

In its original condition, unused or lightly inspected, not damaged from installation or misuse, and returned with all included parts, accessories, and packaging when possible.

Products that have been cut, modified, hardwired, damaged, installed incorrectly, or altered may not be eligible for a full refund.

Installed Products

Because many TechLume products involve vehicle installation, please inspect and test your product before permanent installation.

Items damaged during installation, wiring, mounting, cutting, or modification are not eligible for a standard return unless the product was defective when received.

Defective or Damaged Items

If your item arrives damaged or defective, contact us as soon as possible at [your email] with your order number, photos or videos of the issue, and a description of what happened.

We will review the issue and may offer a replacement, refund, or other solution depending on the situation.

Return Shipping

Unless the item arrived defective or we made an error with your order, the customer is responsible for return shipping costs.

Original shipping costs may not be refundable.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund is approved.

If approved, your refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

The following may not be eligible for return:

Items damaged by improper installation, modified products, cut or altered products, used products with visible wear or damage, missing components, final sale items, and items returned outside the 30-day window.

Exchanges

If you received the wrong item or need a replacement for a defective product, contact us.